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9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum

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Badge of Excellence
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New York, United States
9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum
Likely to Sell OutLikely to Sell Out

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon2 hours  (Approx.)
iconOffered in: English

Overview

Learn more about the tragedies and triumphs of 9/11, one of the darkest days in NYC history, as you explore the 9/11 Memorial with a native New Yorker guide. Visit significant sites such as the 9/11 Memorial, St. Paul's Church, and the Fireman's Memorial on a walking tour, see the recently built Oculus, and upgrade to include admission to the 9/11 Museum.
  • Comprehensive walking tour of the World Trade Center area
  • Visit the FDNY Memorial, St Paul's Church, Wall Street, and more
  • Hear about 9/11 from a New Yorker perspective with a local guide
  • Optional self-guided visit to the 9/11 Museum: explore at your own pace
Saved to wishlist!
Local guide
Does NOT include entry to One World Observatory.
Hotel pickup and drop-off
Gratuity for the guide is not included but greatly appreciated.

Departure Point

209 Broadway, New York, NY 10007, USA

***** EXACT MEETING LOCATION: Behind the chapel inside the gates near the small bell. ***** ALTERNATE MEETING POINT ONLY IF THE GATES ARE CLOSED: In front of the chapel on the corner of Broadway and Fulton Street. ***** For assistance in reaching the meeting point please call the number listed on this voucher as early as possible to allow us to assist you.

Return Details

180 Greenwich St, New York, NY 10007, USA

Tour ends on the 9/11 Memorial Plaza near the reflecting pools.

  • Confirmation will be received at time of booking
  • Walking tour is approximately 2 to 2.5 hours. If you chose the 9/11 Museum option your guide will provide you with your tickets. Average visit takes approximately 2 hours. Please plan your schedule accordingly.
  • Guide does not enter 9/11 Museum with the group, this portion of the visit is self guided
  • Tour departs promptly as scheduled. No refunds will be issued for missing the tour due to late arrival.
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • TICKETS TO THE 9/11 MUSEUM WILL BE SENT TO GUESTS VIA EMAIL ON THE MORNING OF YOUR TOUR. IN ORDER TO RECEIVE TICKETS GUESTS MUST PROVIDE AN EMAIL ADDRESS AND HAVE ACCESS TO DATA OR WiFi SERVICE AND BE ABLE TO OPEN THE PDF FOR SCANNING AT THE ENTRANCE OF THE 9/11 MUSEUM.
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY City Tales Sightseeing and Private Tours
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum.
Q:
What is the social distancing policy during 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum.
Q:
What measures are being taken to ensure staff health & safety during 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum?
A:The policy on staff health & safety is:

  • Guides required to regularly wash hands
See all safety measures taken by 9/11 Memorial and Ground Zero Walking Tour with Optional 9/11 Museum.

Traveler Photos

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Traveler Tips


  • "There was lots of walking, which was perfect for us, and most of the tour was outdoors, so be sure to dress accordingly." See review

Reviews

5.0
star-5
180 Reviews

Reviews by Viator travelers

Showing 1-10 of 180 reviews
star-5
Great for adults and teens!
Christy_B
, Oct 2021
Debbie was WONDERFUL! Thank you for the thoughtful, insightful and informational tour. My three teenagers stayed engaged throughout!
star-5
Walking tour of 9/11 site.
J_Hodge
, Sep 2021
Our tour guide, Debbie, was fantastic! Her knowledge of the events of 20 years ago were mixed with personal experiences that gave emotional emphasis to what we experienced.on this tour. I would recommend her to anyone who would want to understand the impact of what this city, and our entire country, felt on 9/11.
star-5
Magical emotional and wonderful
Ada_S
, Jul 2021
Debbie was fantastic she made you feel like your were there on the day 911 happened and was very informative. I felt like I knew her all my life.
icon Response from Host , Jul 2021
Hi and thanks for your feedback. For me this is the most important visit to be made while in New York, I'm glad you were able to connect and get so much from the experience.
star-5
Memorable tour
Marcela_P
, Jul 2021
Jim was the best! Super funny, attentive, knowledgeable and took us to places we wouldn't have found on our own.
icon Response from Host , Jul 2021
Hi and thanks for your feedback. We designed the tour to visit the places around the 9/11 Memorial that aren't so well known but we think shouldn't be missed. It's great to know that we met that goal. Thanks again for visiting with us.
star-5
Excellent and extraordinary
Evelyn_Maisonet
, Jun 2021
Jim was wonderful and gave a lot of information that was interesting about New York. I will recommend him to all my Friends and family. The Story of New York and 911 was a lot of information that we didn’t know. Thank you for the wonderful tour on 06/05/21.
icon Response from Host , Jun 2021
Hi and thanks for visiting with us. I'm glad you were able to learn more about the events of 9/11 and I appreciate you taking the time to review your experience.
star-5
Not to be missed......
Dave_K
, Mar 2021
I wasn't prepared for the raw emotion that I felt as we walked around the site. Seeing the places where the 2 towers once stood, and listening to Debbie's stories about her experiences was amazing, and somber. Debbie took us to several sites around the tour and I appreciated her candor and honesty about the emotions she felt that day. We met a survivor from the 82nd floor - that was simply amazing, and he shared his story with us. I highly recommend Debbie and this tour.
icon Response from Host , Mar 2021
Thanks for visiting with us and taking time to share your experience.
star-5
Ground zero walk with Debbie
Cecile_Y
, Mar 2020
Debbie, our trip leader, inspired a memorable journey. She personalized the tour to our questions & interests in the experience. We were also very impressed that Debbie cared for a comfort during the walk, EG inquiring if we needed anything at various points throughout the experience. We wholeheartedly recommend her. And
star-5
9/11 and Ground Zero Tour
DeniceLibby
, Dec 2019
Debbie was amazing! Her passion and wealth of knowledge about the city, the events on 9/11 as well as how that tragic day continues to affect the people of New York made this tour better than expected. I would definitely recommend her!
star-1
9/11 Memorial
terrydkirby
, Nov 2019
Was not able to find the tour. We walked everywhere trying to find out where we needed to be to catch the tour. We were unable to find the tour guide. I feel that we should be refunded for this tour that had poor directions
icon Response from Host , Nov 2019
Hi and thanks for your booking and your feedback. I'm sorry you were not able to participate in the tour. The exact tour meeting point and address are listed on your voucher. We do not include specific directions as voucher space is limited but we do include the phone number for our call center which is available to provide real time assistance and directions for any guests who may require help. I would be glad to look into your request for a refund but unfortunately, your booking details such as, your name and/or booking reference number are not automatically attached to this review. If you would kindly submit the above details to the email address listed on your voucher I will personally review your request. You can also feel free to call us at the number listed on your voucher or submit a refund request using the app. Thank you again for your booking and your feedback and I hope to hear from you. .
star-5
Ground zero tour
Nevilledales
, Nov 2019
Our guide Debbie was fantastic, knowledgable made the tour amazing. Well worth money , 2.1/2 hrs of history , obviously emotional . Would recommend .

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