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9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket

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New York, United States
9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon3 hours  (Approx.)
iconOffered in: English

Overview

Get a better understanding of the September 11 attacks on New York City on this guided walking tour. With a guide by your side, visit the National September 11 Memorial and Ground Zero, and hear stories about the event that changed a country and the world. See the impromptu memorials that sprang up in St Paul’s Chapel, and visit the incredible reflecting pools and Fireman’s Memorial. There’s also an optional upgrade to visit One World Observatory, where you can admire the NYC skyline.
  • Uncover the history of 9/11 on a walking tour to the September 11 Memorial
  • See important sights, like St Paul’s Chapel, and the World Financial Center
  • Hear heroic stories from a guide with a personal connection to the events
  • Select a tour that works for you, with both morning and afternoon departures

Why Travelers Choose This Tour

This tour is a complete 9/11 Memorial and Ground Zero experience, and an optional One World Observatory visit.
Saved to wishlist!
Professional local guide with a personal connection to the events of 9/11
Admission to the One World Observatory, if option selected
Guided visit to 9/11 Memorial and Ground Zero
Gratuities
9/11 Museum (upgradable on site)

Departure Point

209 Broadway, New York, NY 10007, USA

Please meet our tour concierge outside St. Paul's Chapel on Broadway (between Fulton & Vesey Streets). They will be there 15 minutes before the tour starts and will be holding an orange flag.

Return Details

117 West St, New York, NY 10006, USA

You will go to the One World Observatory on your own after the tour. You can spend as long as you like at the top but most people spend about an hour.

Get started by heading to St. Paul’s Chapel in Lower Manhattan where you’ll meet your guide outside. In the wake of the attacks on September 11, this church, the city’s oldest, became a haven for rescue workers and a place for mourners to find solace and pray. 

Browse among the photographs and other memorabilia that are on display inside the church. After looking around inside, head to the Oculus, which serves as the entrance to the WTC transportation hub.

Then visit Ground Zero and the National September 11 Memorial with your guide. See structures such as Brookfield Place (formerly known as the World Financial Center) and listen to your guide's tales about the day when two jumbo jets flew into the two World Trade towers, a day that shocked the world. 

See the Fireman’s Memorial and meander around the area where the two World Trade towers once stood. Take a moment to ponder the incident by staring into the two giant reflecting pools, the footprints left by the Twin Towers, as you read some of the names of the 3,000 victims of the attacks that are inscribed on the side of the pools.

The guided portion of the tour ends here. But if you’ve opted for the upgrade, head over to One World Trade Center to ascend up to One World Observatory for a spectacular view. 

One World Observatory Admission: You can skip the typically long line with your prebooked ticket and head right to the elevator, or Sky Pod, as they are called here. While ascending up 102 floors, take delight in a short video that shows how New York City has transformed over the last few centuries. On the 100th floor, be sure to stop and take in the incredible views while standing 1,250-feet (365-meters) in the sky. And if you’re not too afraid of heights, walk out onto the 14-foot (4-meter) Sky Portal where you can look right down on all the street activity happening below. 

Once on the 101st floor, enjoy a beverage or something to eat in the café or fine dining restaurant.
Itinerary
Stop At:  
St. Paul's Chapel
We will start the tour at St. Paul's Chapel, New York City’s oldest public building still in continuous use.
Duration: 15 minutes
Admission Ticket Free
Stop At:  
The Oculus
See this grand entrance to the new WTC Transportation Hub.
Duration: 15 minutes
Admission Ticket Free
Stop At:  
FDNY Memorial Wall
Listen to the heroic stories of the emergency responders.
Duration: 10 minutes
Admission Ticket Free
Stop At:  
One World Observatory
End your day with a trip to the highest building in the Western Hemisphere! PLEASE NOTE: Ticket included only if option is selected.
Duration: 1 hour 
Admission Ticket Included
Stop At:  
The National 9/11 Memorial & Museum
Pay your respects to those who lost their lives in the World Trade Center. PLEASE NOTE: Museum entry is not included in this tour.
Duration: 1 hour 
Admission Ticket Free
  • Confirmation will be received at time of booking
  • Comfortable walking shoes are recommended
  • Tour is wheelchair accessible
  • Please dress appropriately and bring layers in case of cold weather
  • One World Observatory entrance is NOT included unless option is selected at time of booking
  • Children 5 and under free with paid adult ticket
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Also note, in case you are approached by street booksellers, they are not affiliated with us
  • Most travelers can participate
  • This tour/activity will have a maximum of 20 travelers
  • OPERATED BY ExperienceFirst
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
Is the 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket wheelchair accessible?
A:Yes, this tour is accessible for strollers and wheelchairs.
Feb 2021
Q:
Is the museum visit guided during my 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:Your visit to the 9/11 Museum is self-guided. Your guide will share helpful information to prepare you for your visit & you’ll get a timed-entry ticket. Depending on availability, the ticket may be for immediately after the tour or some time later.
Feb 2021
Q:
How much walking will we be doing on the 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:We cover less than a mile at a leisurely pace, and the walking route is fairly level.
Feb 2021
Q:
What can I bring inside the museum during my 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:There is a security checkpoint before entering the 9/11 Museum. All large bags will need to be checked at the coat check. You can bring your camera, but only photos without flash are allowed.
Feb 2021
Q:
Is the 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket appropriate for kids?
A:Yes, the subject matter is covered sensitively.
Feb 2021
Q:
What if it rains during my 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:Our tours run rain or shine, so please check the local forecast to plan. In rare cases when we have to cancel for extreme weather, we’ll offer you the chance to reschedule or give a full refund.
Feb 2021
Q:
What is the policy on face masks and attendee health during 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket?
A:The policies on face masks and attendee health are:

  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by 9/11 Memorial, Ground Zero Tour with Optional One World Observatory Ticket.

Traveler Photos

Reviews

5.0
star-5
261 Reviews

Reviews by Viator travelers

Showing 1-10 of 261 reviews
star-5
9-1-1 walking tour
Judie
, Oct 2021
Tony was an excellent guide & very passionate his job (tour guide). Had great stories experiences to share. On a scale of 1-10 ( 10 being the best), he was a 15!!!!
star-5
Top Notch Tour Guide and Experience
Michael_D
, Oct 2021
Rob was a very pleasant and knowledgeable Tour Guide, it was an incredible experience….highly recommended!
star-5
Take the tour, so you don’t accidentally overlook meaningful things.
Kristina_H
, Oct 2021
I wish my photos would load, even though photos do not do this tour justice i. Comparison to being there, in person. The tour is definitely the best introduction before exploring on your own. You get to hear first account stories. You also learn the significance of the white roses (birthday) on names and the the difference between raised names and etched names. You also visit the one and only tree that is left from the grounds on the day of 9/11. Make sure to add the One World Observatory option while you’re there. (We spent 3.5 hrs inside the 9/11 museum prior to this tour.)
star-5
Tim was spectacular!
Tony_K
, Sep 2021
This was a once in a lifetime trip for my dad and I. We knew that we wanted to learn a little more about the twin towers before and after 9/11. First off, the customer service from Viator was 5/5. I was a little confused about the tickets so I emailed them and received an email back within minutes that answered my questions. We met our tour guide Tim. He was right on time and very professional yet extremely personable. Tim knew how to talk to people and run a tour. He knew so much and anytime anyone had a question he was able to answer it. Love Tim! All and all, GREAT TIME!
1 traveler found this review helpful
star-5
Tour with Ray
Brian_H
, Sep 2021
Ray Victor was our tour guide. He was very informative and brought a personal account of 9/11. This was definitely the highlight of our visit to New York City. If you get the opportunity to have Ray as your guide you are in for a tour you soon will not forget.
star-5
Lasting long term effects of 9/11
Bruce_L_from_Marylan
, Sep 2021
Great recap of the events and lasting effects of 9/11. Compared media accounts to factual accounts and what was known at the time. Felt like I was reliving 9/11. Powerful tour.
star-5
Take the tour
Rebecca_R
, Aug 2021
Jared made the tour very memorable. He was very passionate as he told us true stories of some of the victims of 9/11 that touch our hearts. He took time with us individually and with the group. I highly recommend taking the guided tour.
star-4
Insightful and Informative.
Gary_A
, Jul 2021
Our tour guide Vincent was excellent. We went at a good pace to go over the history of this event. I would tell others to go on this tour in the future.
star-5
Very humbling
Tammy_C
, Jul 2021
The man leading our tour was very knowledgeable and friendly. The only negative comment would be that people should know you are walking and on your feet for an hour.
star-5
Thank you
Randy_D
, Jul 2021
Guide was terrific. Knowledgeable and respectful. He even knew my college. Very impressed with the whole thing

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